Support

Help & FAQ

Quick answers about booking, payments, and your account.

How do I cancel a booking?

Open My Bookings, select the visit, and tap Cancel. Online cancellation is free more than 6 hours before your appointment (pending or confirmed bookings). Inside 6 hours, contact the salon directly.

Can I reschedule online?

Can I book for someone else?

When do I pay?

How do I update my profile?

How can my salon join Viya?

Still need help?

Our team can assist with bookings and account issues.

Contact support